Benefits of Customer Relationship Management
Our solutions here at RJ System Solutions give you the Customer Relationship Management (CRM) tools you need to do many things that are sure to improve customer relations. With these tools, you will be able to take orders quickly, process catalogue requests, send emails and also answer questions of varying difficulty.
Your customer service levels can be dramatically increased and be made more efficient with expert customer management. From just one single screen, we can give you the ability to answer all questions asked, see previous orders and enter new orders, record payments, manage additional contacts and capture customer demographics.
Reward your good customers
A key tactic that we can help with, customer loyalty programs and rewards offers can be implemented to retain your customers and keep them coming back. It’s simple: the more they purchase, the more points they earn. All promotions and discounts are managed within one central area as well, making it efficient to keep track of.
B2B selling made easy
At RJ System Solutions, not only do our expert solutions support traditional retail transactions, but customer trading terms and credit limits can be established quickly too. We can let you apply finance charges if needed, run monthly statements and select tax-exempt statuses. Also, limitless billing, shipping and contact addresses provides effective trading for distributors and wholesalers.
Campaigns are critical to any sort of effective marketing. With our help, you can be able to segment your customers’ data to make sure you are offering them the right product at the right time, and then report back on which of your campaigns has been the most effective.