Provide your staff with our phone system
M.O.M. provides your customer support and sales staff with an inbound call logging system, an outbound call scheduler/call back facility, a call note pad, interest level tracking and an auto-dialling feature if you have your phone system hooked up to your phone system.
This module also lets you use the optional List Management Module (LMM) to create telemarketing lists that can be loaded as `calls to be made´ with scheduled call dates, first call topics and assigned salespersons.
Once you’ve earned a customer’s loyalty, generating re-orders provides one of the highest returns available to a direct marketer. And if you have a prospect that’s given you contact information but hasn’t ordered, regularly giving that prospect an opportunity for his or her first purchase is a marketing ‘best practice’. M.O.M.’s List Management Module is just the tool you need to create segmented target lists of your customers and prospects for mailing, emailing or telemarketing; in other words, generating that extra sale. The module includes a sophisticated query building tool that enables you to precisely build your list based on customer or prospect type, product purchased, advertising source, gross amount spent, number of orders, geographic location, date of last activity, number of mailings or any of your own customised customer fields.